The Rural Information and Communication Technology (Rural ICT) solution will computerize rural Post Offices and will enable Branch offices to deliver new and improved services to rural customers. Rural ICT Solution will link approximately 1.30 lakh branch post offices with IT net-work of the department.
The objectives of this solution are: To deliver financial services to the rural population To enable Branch Offices to make disbursements for social security schemes such as MGNREGS To improve the quality of services being offered to rural customers To increase revenue by offering new services to the rural customer like Electricity/Telephone bill collection, Booking of train tickets etc.
Benefits of RICT Higher Self Esteem for the Gramin Dak Sevak ‘One stop’ for delivering government financial schemes Storage of customer data across on a central server Availability of all departmental services at the Branch Office Delivery of services to the rural customers at their doorstep Increased customer satisfaction Reduction in manual workload at Head Post Office and Sub Post Office
Key highlights of RICT Branch Post Masters to be given a hand held device for day-to-day operations Through the hand held device, BPM will be able to do transactions for Core Banking, Insurance and Mail Operations Scanning of documents and barcodes through a scanner Regional language support on the handheld device Provision of solar panels for battery charging at all Branch offices